Ricardo Reyes Jr.

956-616-1423 ricardo.reyesjr@hotmail.com LinkedIn GitHub

Professional Summary:

Full Stack Software Developer

Innovative and detail-focused software engineer passionate about AI, with a strong history of developing and deploying effective front-end and back-end web applications. Looking to bring my skills to a tech company with global reach.

Professional Experience

Retention Sales Specialist at Spectrum | Pharr, TX.

July 2024 - present

• Managing inbound calls to retain customers and reduce churn rates through effective sales and service strategies.
• Identified customer needs and offered tailored solutions to ensure satisfaction and retention.
• Handle customer objections and complaints with empathy, resolving, issues and maintaining brand loyalty.

Memeber Service Lead at Sam's Club | McAllen, TX.

March 2014 - April 2024

• Manage a high-performing front-end, achieving the number one club in the market multiple years in a row.
• Assisting members with truckload purchases making sales over $500,000 per day.
• Increasing item recovery by 20%

Front-End Developer at FSL Designs (Remote) | Pharr, TX.

November 2012 - March 2014

• Implemented a responsive web design technique, resulting in a 40% increase in mobile user engagement.
• Partnered with the UI/UX team to create the most visually appealing interface enhancing user experience
• Improving the process by using Agile methodologies, resulting in a 15% reduction in project delivery time.

Education

Bachelor of Science in Computer Science

Southern New HampShire University - Manchester, NH

Skills

• HTML5 • CSS • JavaScript • bootstrap • Angular • Java • Tailwind • Python • Next.js • Astro • Swift • Git • GitHub • React • MongoDB • MySQL • Docker